Frequently asked questions
How do I add a lipid result?
You can enter a result manually or import it from a photo or screenshot of a laboratory report. Always review the recognized values before saving them.
Why is a value recognized from an image incorrect or missing?
Image quality, cropping, and the layout of the laboratory report can affect text recognition. Take a new, sharp image in good light or correct the value manually before saving.
Where is my health data stored?
Results, test dates, notes, and health events are stored only on your device. The developer cannot see the health data you save in the app.
How do I edit or delete a saved entry?
Open the entry in the app and choose edit or delete. The developer cannot recover locally stored data after you delete it.
Does Lipid Trace replace advice from a healthcare professional?
No. Lipid Trace helps you record and follow results, but it does not provide a diagnosis or replace advice from a doctor or other qualified healthcare professional.
How do I contact support about a technical issue?
Use the form below and include your device model, iOS version, and what happened. Do not include health data or laboratory reports in your message.